Contact Us

+1 914-463-8677

Contact Us

+1 914-463-8677

Through our call center services, our team becomes part of your company, regardless of the type of products or services you are offering. Our specially designed customized plan and strategy helps to offer you the services as per your unique requirements. We team up with your company by adapting your company’s culture, values, goals, philosophy, and working strategy, ensuring professionalism and delivering the highest quality services. Researching organizations and individuals to find new opportunities for business development.

Inbound Call Center Outsourcing

Marz offers specialized 24/7 well managed call center services. Our professional and well-experienced team assists in multilingual customer support and live chat services for various products and services.

During call center training, effective communication is highly emphasized. The calls of the agents are closely monitored for consistent feedbacks and enhancements.
Our agents are well trained to understand the problem efficiently and to provide the correct solution in timely manner.

Ability to manage tasks and calls proactively and professionally is equally important for small as well as large and busy organizations. Multitasking is a very important skill of our agents so they are able to handle the clients and also update the database with the required information of the customers for further correspondence and record keeping.

Key Features
  • Dedicated phone Number
  • Real Time Call Summaries
  • Call Transfer
  • Online Reporting
  • Good Reputation
  • Minimal Hold Time
  • Dedicated Account Manager
  • Dedicated Quality Assurance Manager
  • Flexible Pricing
  • Monthly Performance Calls
  • Efficient Script Development

Outbound Call Center Services Outsourcing

With years of extensive experience, Marz allows you to provide professional telemarketing services. We offer lead generation, telemarketing sales as well as online surveys through our professional portal. From lead generation to closing sales, the agents assist in every step, ensuring the highest quality service.
Key Features
  • Record Maintenance Enjoy every caller’s details with well sorted data. We keep records of every caller ensuring security and maintenance.
  • Inbound/Outbound Calls Generating leads by cold calling and answering calls to gratify the grievance. We offer one stop solution to all needs.
  • Crystal Clear Voice Our latest technology, modern handsets and experience to control pitch of voice ensure crystal clear sound.
  • 24/7 Live Phone Answering To ensure satisfaction and non-stop operations our trained and skilful live agents are available 24/7/365.
  • Regular Agent Training To keep up-to-date with new techniques and policy update, we provide regular training to our telephone agents.
  • Data Collection We keep record of every caller and every data. This data collection is available only to you to access and evaluate.
  • Team Coordination To ensure full energy is pumped from all sides, our live chat, social media, and answering service teams work in coordination.
  • Individual Customer Attention Customized Answering Service empowers you to enjoy our services tailored to capture your individual necessities.
  • Prepares surveys for clients on various topics including customer satisfaction, market research, opinions, politics, and/or health care.

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